As Client Experience Manager, Robert Snow has spent most of his career working in the healthcare field. He has worked as a rehab technician, HIMS director, Care at Home Specialist, and an account executive in both a hospital as well as skilled nursing facility. Working at Greenstaff Homecare, he is able to use all the skills and knowledge from his well-rounded past in healthcare to serve clients as a Client Experience Manager as a community resource.
In his free time, Robert enjoys the outdoors, fishing, hiking & playing softball. He is an avid collector of baseball cards and enjoys traveling as well as spending quality time with family.
Results-oriented business leader, Operations executive, Resilient Sales/Resource Advisor, utilizing exceptional planning and problem-solving abilities towards enhancing successful business plans for strategic growth and retention. Creating a culture where Trust, Vision and hard work focused on empowering the team through their journey and discovering the road to excellence. Bringing a solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement from the ground level to Management, while implementing changes with strategic approach. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company.
I have established positive and effective communication among staff and organizations leadership, reducing miscommunications and missed deadlines. I have set, enforced and optimized internal policies to maintain responsiveness to demands and improvement of overall client experiences with optimized satisfaction among clients while maintaining retention at 90%
With an extensive background in the medical industry, stemming from front line hands on to Director of Care Management, Educator and Mentor, to Operation Director, the key to such a successful journey in my career is to keep what is important to you and who you are invisible with every interaction. My integrity, values and morals shine with every conversation. Listening without interruption, empathizing without opinion and offering solutions while sharing life experiences to ensure my clients are not alone in what they are going through.
As a proud member of Community and National Organizations such as the CMSA, Alzheimer’s Association, ALCA as well as the continued desire to further my knowledge with programs such as Integrity Selling, Sandler Training and Dale Carnegie with a focus on expanding my skills for relating to people I have Learned that one form of communication does not apply to all. As a Certified Dementia Specialist, I am proud to be a resource to my clients, educator to my staff and families and the solution to the struggles many faces in Health Care today.
Listen, identify, strategize and deliver solutions. Be proud of what you offer and believe in what you are doing.
As a mother of 5 grown children and Proud grandmother of 4 ½ (expected in July) grandchildren, I am honored to be part of such a positive and driven organization that will make the world a better place. Not only for my family, but the families around the world, giving hope for a better future and building a structure of security options for every step of the aging process while bringing back hope and confidence in our healthcare structure.